saia trucking complaints

SAIA, YOU ARE THE WORST COMPANY IN HISTORY! They cannot get either of those things right. 226 Ratings. 72 %. Horrible freight company, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. What did they do with all that money? 59 %. Pros. " Simple solution: "Big Dogs", spend some time out of the press box and get a lateral look at what's going on. There attitude was not very helpful and it was difficult even getting them on the phone. What advice would you give to senior management? Saia, Inc. provides regional, interregional, and guaranteed services. I will submit photos of customers damaged freight you be the judge of Saia motor. and be very careful if your vendor is using them. Business Details Location of This Business 3330 Shelby Street, Indianapolis, IN 46227-3258 Called them at 11:30 they told me estimated time by 2:30 pm. He visited our terminal several times and would at least listen to what you had to say and fix problems. I asked if it is possible to call my cell when shipment arrives so we can eat. Top rated General Trucking. I let her know I have a guest that needs to go to the airport and that we are hungry. Pay is okay but they make up for it, weekend work short staffing always catching up working 15+ hours daily and if you are a supervisor inbound or outbound it could be 6 or 7 day a week. SAIA: Recommend to a Friend. TransAm Trucking Company Overview TransAm was founded in 1987 with 70 tractors and 100 trailers, hauling temperature-controlled freight. On April 22, 2020, I purchased a desk and chair from Office Depot. You could call its customer service for Saia trucking complaints or tracking requirements by calling 1-800-765-7242. So, my local SAIA rep has worked hard to get in the door with my company for 4-5 years. And you know employees are only as good as their bosses. I will never use them again. Customer Service/delivery sucks, they miss the setup time delivery, not just for 1 day but for almost 4 days, our shipment was just sitting at their destination terminal doing nothing, while our business is trying to make through of what we got. © 2004-2021 ComplaintsBoard.com. Even if it was safe to stop there, which it isn't, do they expect an old man to drag the shipment 1/4 mile up a hill to the house? We are a furniture retailer in Seattle, WA. And please don’t overpay they cheat on their customer service indicators do not depend on Saia the will screw you. Saia needs to tell the truth to their customers and fix their problems Rick O'Dell need to get out of his cooperate office and visit & talk to his associates and listen listen listen listen listen . ResolvedSaia Motor Freight— Terrible experience. Saia Motor Freight - Trashed material then lied about it, Saia Motor Freight - Horrible Service Unprofessional. for an additional two days. Averitt is based in Cookeville, TN and has 4484 trucks. Now our inventory is slated for redelivery and we are forced to pay almost double of the original shipping cost (from CA), due to the redelivery charges associated. They are essentially thugs and thieves parading as a legitimate LTL trucking concern. It's now 1 pm and they still aren't there. Must be nice to have never made an error in your business dealings. I end up speaking with the supervisor of the Seattle terminal, he said that the bad news is, when they depart from the terminal they scan the shippments on board. …Read More I opened the box to find the toilet in hundreds of pieces completely smashed. Their main function as a company is to ship things and know where they are at all times. Saia does not train their dock associates could not believe how bad it was I have been in the transportation for over 20yrs and this is the worst I ever seen I would tell upper management about the problem & account managers but they did not care I felt horrible for our customers Saia was causing all there damages but did not care. I had an appointment between 12:00 pm and 5 pm. IT GOT FREACKING LOST AND NOBODY BOTHERED TO CALL ME!!! Saia is a horrible freight company. The drivers are then just as surprised to find the damage as the customer as it is being delivered. So I contacted CS and here is the conversation: Do yourself a favor, hire professions, not these guys. Thereafter, Leslie obtained various other trucking jobs, some of which paid significantly more than Saia. Do you by chance happen to have a tracking or pro number so I can look at it to see what occurred on our end? My family members loved it and would recommend. Believe me Saia will hear more from me than they would like to. hard to balance home and work life. Any ideas would help me alot!!! SAIA is the representative body of the non-life insurance industry. We offer door-to-door service to your customers in Mexico through our gateway terminal in Laredo, TX. The company has taken numerous steps backwards after they terminated Tony Albanese Senior VP of sales & operations. Do not know the meaning of customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Get recommendations, read reviews, check on complaints, and view their rating. Saia LTL Freight's one- and two-day service to the majority of Mexico puts you in the thick of the action. I not only was missing the main parts to intall but I had to cancel my crew, media coverage, and customer. I hope they go out of business so they cannot do this to anyone else! This incident is very clear that the unit... SAIA was a great company about 10 years ago. The company is suffering greatly for it. Yea, I could of figured that out. The ones that just don’t care jeopardize all our jobs and need to leave. Extremely rude driver who could not follow instructions on bill of lading. Approve of CEO. Consumers want to see how a business took care of business. A few short years ago, things began to change. We ship and receive very frequently, rest assured I will never give another dime to this company again. Saia cost me an additional $800 for a shipment that These are terrible. operations Paul Peck would set unrealistic goals that could not be met no matter how hard you would work or communicate to them, that a different plan was needed. Hiding negative complaints is only a Band-Aid. The equipment was horrific had 5-8 breakdowns daily this is on the low end staffing was terrible the company would allow you so many dock men & drivers to use daily. No complaints and… They claimed a delivery would be to a client of mine at 9am and they were paid extra to make sure the shipment got there. I called their operator and she told me the delivery guy "should be" here in another 30 minutes but not guaranteed as there may be accidents on the road etc. Saia LTL Freight. I’ve been at it so long that these people have become a friend which is why they continue using us for now. ¶ 15. My experence with this company is they are all Liars. This is why, using data (dating back from 2004) from the Justia Dockets Site https://dockets.justia.com, we have ranked the 100 largest trucking companies by the number of personal injury motor vehicle lawsuits filed against them I purchased a designer Kohler for 500 dollars. I asked the lady in the office if there was some sort of credit I could get for the lost work and the fact that I HAD TO PICK IT UP, blank stare. Do not trust their web site Saia has an average consumer rating of 3 stars from 13 reviews. tracking system. As a manager Saia never gave us the proper tools to be successful. You cannot stop at the entrance because the main road is very busy and on a blind corner. I gave him a shot. The CDLLife Job Board is the best way for drivers to find high-paying trucking jobs on the web. STAY AWAY FROM THEM! Saia is a *** company period. +1 800 765 7242 (Customer Service) +1 (770) 232-5067. We are a furniture retailer in Seattle, WA. MY MATER IAL SHIPPED 1 MONTH AGO AND I HAVENT RECIEVED IT!!! The customer care executives would give you the most updated information about your consignments pending in transit. Saia is clearly stealing merchandise from clients after provided false quotes, abusing the American consumer trust and extortion of money. SAIA IS THE WORST! LLC. I had a horrible experience with this company. The company is suffering greatly for it. It is unfortunate that to work for that company it is required that a person no be able to read or write! I called the manufactuurer to see if they could call and find out why. It represents the industry to all relevant stakeholders, to ensure a sustainable and dynamic non-life insurance industry for … The latest complaint Freight movement was resolved May 05, 2020. 11465 Johns Creek Parkway, Suite 400. TransAm has expanded beyond its first Kansas City, Missouri facility and now operates a fleet of over 1,400 tractors and over 2,400 trailers out of its headquarters in nearby Olathe, KS. © 2004-2021 ComplaintsBoard.com. Duluth, Idaho. How those shipped from CA to LA. Your supervisors and managers are killing us. I can see what happened. Literally lost freight, damages to other freight (multiple bills). I am going to post on every web site I can find. I was told it would take about a week to ship. Saia has resolved 6 complaints. Saia reviews first appeared on Complaints Board on Oct 17, 2008. We were going to have it set up, do the big reveal and it be the focal point for her birthday party with 30 kids. Final thought customers do not ship with Saia if at all possible use another carrier if you do track your shipments and get extra insurance on valuable freight! It arrived a day late and I then had to go pick it up, which defeats the whole delivery purpose. Your shipper should have informed you that this shipment was moving collect and you owed $$$ at time of delivery. I figured to add a few days and hired a service to come set it up a week after the quoted delivery. So I call the day before the party to make one last ditch effort to see how close it is. I paid $650 to have it delivered. That’s why I chose to work here. Terrible service. An apology doesn't fix the missed work and media coverage. How are they even still in business?!? I was waiting for my shipping to arrive today. I called at 1:45 to see if they needed any directions and was told by the terminal help the shipment wasn't put on a truck for delivery on the day it was scheduled, The man said he would check to see if he could get it delivered later in the afternoon and would call me back, meantime I called the 800 number talked to a lady named Chris in coustomer service, went through the entire story again she told me she would get back in touch with me in a few minutes, (you guessed it) still haven't heard from Chris or the dock worked in Sherman Texas either, I called the person in Vegas that I contracted to ship my furniture told him to story, this is 3 hours later in the afternoon, he called back and told me he was informed the shipment was lost and no one from SAIA could tell him where or when I could expect my furniture. I WILL NEVER UES THEM AGAIN. This is the best way to manage and repair your business reputation. Rick ODell. What do you dislike about working at Saia Motor Freight? Customers are unhappy and we lose more of them every day. Use anybody else. It is also unreasonable to expect that in a company, the person that is authorized to write checks, would also be the same person receiving inventory. It is unreasonable to expect that our staff in our store would know exact dollar amount, and have a check ready without any prior indication. The customer care executives would give you the most updated information about your consignments pending in You talked to 1 or 2 people and make generalizations about everyone else. I still love my job. And now I have a 5 year olds birthday that will not get her gift from her parents until God knows when and nothing for the kids to do for the party, meaning I need to spend another couple hundred dollars to rent something to entertain the kids at the party. How can this happen? I noticed that the tracking of the product had been sitting for several days in the same terminal. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false } 3.3. ★★★★★. This report was posted on Ripoff Report on 01/16/2013 01:52 PM and is a permanent record located here: https://www.ripoffreport. Very disorganized no real leadership to help you get your job done in an efficient manner. I ordered a playset as a surprise for my daughter's 5th birthday. Listen also to the customers. 3 calls later it is now 511 pm. Saia motor has horrible upper management & senior account managers no one works together they all finger point and blame drivers-clerks-terminal managers & supervisors. The pay is good but that’s only because of overtime " (in 73 reviews) " Excellent pay and benefits, health insurance premiums free after 10 years " (in 35 reviews) Cons. You're in the driver's seat. I feel the terminal manager should have known this and made other arrangements. I will never use them again. I have now been, what looks like one of many, that has been screwed over by this terrible Saia company. NOTHING!! My driveway is a big road 1/4 mile long shared by 3 houses. After reviewing the facts and the findings of the administrative law judge, we do not find them to be arbitrary nor capricious. Your trust is our top concern, so companies can't alter or remove reviews. I paid $650 to have "my companies products!!" like the title says from management to dockworkers high turnover rate. SERIOUSLY?!? I recently had something shipped from california to Lafayette, la. You could call its customer service for Saia trucking complaints or tracking requirements by calling 1-800-765-7242. Just had a riding mower delivered buy SAIA (tracking [protected]-0).

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