hackney council automated payment line

Below is a list of key services that are currently affected. We are temporarily unable to respond to some types of enquiry in full and provide information such as rent statements, payments records and repair histories, either in writing or over the phone. Inability to make housing benefit payments is likely to sting some tenants as Hackney cyber attack drags on By Alex Scroxton, Security Editor Published: 20 Oct 2020 16:57 Key Hackney Council services remain unavailable a week after its systems were hit by a cyber attack and are likely to remain “disrupted for some time”, potentially… Pay in person Make your payments at the Town Hall with our Self Pay Kiosks, you can pay by cash, debit or credit card. Hackney Council This portal will enable you to access the online services provided by Hackney Council . We are temporarily unable to accept payment through the following options. New planning applications can be submitted and we are able to process planning applications received after 1 October 2020. You will need to use your credit or debit card to make the payment. Find a postcode on Royal Mail's postcode finder. Postcode lookup. If you are paying any other housing account, a payment reference number must be provided. Currently, you will also not be able to access your one account to see details of your housing benefit payments, or if you are a landlord, details of payments made to you. See the latest updates and what support is available, subscribe to our newsletters for the latest updates and news from Hackney services, over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050, at a bank, post office or Paypoint location, by cash or card at the Hackney Service Centre. Hackney Council unable to pay housing benefit after cyber attack. If you have a touch-tone telephone, you can pay via our automatic interactive voice recognition (IVR) telephone service. By online banking. We are writing to applicants to ask them to resubmit their applications. You can find information about our services, pay, book and upload documents using our website and we will process your query quickly and efficiently. Applicants for Taxi and Private Hire licences. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. We have not been able to issue some bills and a small percentage of the bills we have sent, will be wrong. If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan. Enter a postcode. Applications for property licences can still be processed as normal. Please note that there may be a delay in responding to other reports and orders across the Council. For example SW1A 2AA Find. You will need a debit or credit card and your rent account number. Many payment options are unaffected and are safe and secure to use, such as online payments through our multiple payments portal, over the 24/7 automated phone payment system by calling 020 8356 5050, online bank transfer and at a bank, Post Office or Paypoint location. You can self-serve online 24 hours a day, 7 days a week. Disruption to our payment systems means that some council tax payments by direct debit may be delayed and a very small number can’t currently be processed. Paying by direct debit will ensure your major works charge is paid automatically and securely on time, every time. Payments are due on or before the 1st of each month, unless we have agreed otherwise or you are paying by direct debit. Pay by phone. Planning applications submitted before 1 October are affected by the cyber-attack. Please note new major works payment references were issued to customers in August 2018 and begin 229. Council services are currently significantly disrupted due to a serious cyber-attack, and you may experience difficulty contacting us or using our services. Some planning services are unavailable, including land searches. As of Monday 16 November, Hackney Council’s online payment portal for paying rent and service charges and checking balances remains unavailable, and the council cannot accept payments … Find and participate in consultations run by Hackney Council. Search Planning Applications. You will need your account details and a valid debit or credit card ready. Telephone payments You can pay for Council Tax, rents and fines through our automated telephone payment system. To use this service you will need: a touchtone telephone We are not currently able to amend our payment schedules where there has been a change in circumstances, or the amount you are due each month varies. The online form for reporting repairs is temporarily unavailable. We are currently unable to make some payments including: discretionary housing payments, new benefits claims and new supplier payments. If you’re on the housing register, you can continue to bid for properties. Automated Telephone Service. Visit Gov.uk for details of other agencies that can help you or contact us. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services. Data stolen from Hackney Borough Council in a major cyber attack last October has been published online by the hackers responsible.. Cyber security experts working with … We are unable to process applications for most types of licences. online payments through our multiple payments system; over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050; online bank transfer; at a bank, post office or Paypoint location; We are currently not able to accept certain forms of payment for repaying overpayments of housing benefit or council tax, including: Many payment options are still available for rent, services charges, major works and garages and we are encouraging all residents to continue making these payments. Unfortunately, due to the cyberattack, we are not able to access housing register records, or update these to reflect a change in circumstances. Please note that your personal details supplied on this form will be held and/or computerised by Hackney Council for the purposes of processing your payment. You will need a debit or credit card and your major works account number. Weekly Determined List. Pay Council Tax online or by other methods such as direct debit. You can pay for most council services online. Many payment options are still available for rent, services charges, major works and garages and we are encouraging all residents to continue making these payments. Calls cost 5p per minute plus your telephone company's network access charge. To pay using online banking, please use the details below: You must include your major works account number as the reference. Almost half of all properties in the borough, some 46,000 households, have already chosen Direct Debit by either signing-up online or by giving the Council a call to set-up automatic monthly payments. Call 0300 4560520 followed by * then select the payment you want to make:. Payment dates: 3rd, 15th and 23rd of each month. The Service Provider will provide a means of motorists securely paying for one of a range of parking tariffs via an IVR phone line… Please re-send any enquiries that have not been responded to and remain outstanding and we will respond as soon as possible. If you have problems paying major works bills, you can spread the payment using our payment plans or you can apply for a loan. What you need to know. Please use alternative methods wherever possible. The Mayor of Hackney described the incident as a “serious cyber attack.”. We are currently not able to take payments: By card or cash at the Hackney Service Centre; Over the phone with a member of staff using the general Council Tax line (020 8356 3154) Your Council Tax account. Emergency homelessness support and advice is available. We are working hard to restore services, protect data and investigate the attack with the National Cyber Security Centre, National Crime Agency and external experts. See the latest updates and what support is available, subscribe to our newsletters for the latest updates and news from Hackney services, What to do if you’re worried about a child or young person, over the phone payments using the 24/7 automated telephone system by calling 020 8356 5050, at a bank, post office or Paypoint location, by cash or card at the Hackney Service Centre, at a bank, Post Office or Paypoint location, processing changes of address or circumstances, providing account updates or copies of bills or statements, amending payment instalments or arrangements, issuing notices for unpaid and cancelled direct debits, replying to correspondence or complaints via letter or email, this telephone line is open between 9 am and 5 pm Monday to Friday only, excluding bank holidays, outside of office hours, if your concerns are urgent, you can call our Emergency Duty Team on 020 8356 2710. Please allow up to 3 working days for payments to reach us. You can choose the collection date and frequency. If you need to make a claim for these benefits, please submit an application and we will process this as soon as we are able to do so. Phone. We are accepting building control applications, which are not affected by the cyber-attack. We are currently receiving a high number of enquiries around council tax and benefit payments, and it may take longer to respond than normal. Pay your major works quickly and easily online. New applicants can pick up application packs from the Taxi Licensing Office. This includes: Some personal details will be disclosed to banks and other financial institutions in order to process the payment. The current instalments being processed are in line with the most recent direct debit payment on your account. The following information documents are downloadable, however the applicant is still required to contact the Taxi Licensing Office to be sent an application form to submit with their application in person at the Taxi Licensing Office. The online portal for paying rent, paying service charges and checking your balance is temporarily unavailable, as well as the Council’s One Account system. The following options are unaffected and are safe and secure to use: Existing direct debits and standing orders continue to be processed. Online. Hackney’s Data Protection Officer is Nicholas Welburn, who can be reached on [email protected]. “Unable to make some payments, including discretionary housing payments, certain supplier payments, and housing benefit.” The people directly affected by the inability to make these payments are being asked to contact the council directly, other than that, people are being told not to contact them unless “absolutely necessary”. Problems paying your bills. What to do if you’re worried about a child or young person. 2 Hillman Street, Hackney, London, E8 1FB Monday to Friday 9am to 5pm. Residents and businesses are asked to avoid contacting us unless absolutely necessary – but our phone lines remain open for essential help and advice and emergency support. Lloyds Bank (Barry Docks Branch) 140b Holton Road Barry Vale of Glamorgan CF63 4TZ . Pay by debit / credit card or cash at the Hackney self-service payment centre. By phone. We are currently unable to accept new applications to join the housing waiting list or for the council tax reduction scheme. Many payment options are unaffected and are safe and secure to use, such as online payments through our multiple payments portal, over the 24/7 automated phone payment system by calling 020 8356 5050, online bank transfer and at a bank, Post Office or Paypoint location. All online payment transactions take place through secure networks using Secure Sockets Layer (SSL). In a small number of cases where this varies slightly from the agreed amount for the next payment, this will be reflected in your council tax account so that any slight underpayment is added to future payments, and any slight overpayment deducted from future payments. If all payment options are unavailable and you are unable to make a payment as a result of this, you will not be penalised. This list will be updated regularly. According to a statement from Philip Glanville, mayor of Hackney, council officers have been working closely with the National Cyber Security Centre, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the incident. We are currently receiving a high number of enquiries, and it may take longer to respond than normal. Earlier this week the London borough council of Hackney was revealed to have suffered an attack which knocked out some of its IT systems and prevented residents from making online payments.. Repairs can still be reported over the phone by calling 020 8356 3691. Nonetheless, prudent users should avoid entering payment card or bank account details into Hackney Council's website until officials get the attack under control and confirm it has been halted. Online or Phone - Parking Fines, Council Tax Payment and Housing Rent can be paid by credit/debit card using our online payments service. Weekly Received List. Hackney Council are encouraging residents to make the switch to Direct Debit - an easy, reliable and safe way to pay Council Tax. Call 020 8356 5050. If you need to report noise, please email [email protected]. The following options are unaffected and are safe and secure to use: Existing direct debits and standing orders continue to be processed. The online system for paying rent, paying service charges and checking your balance is temporarily unavailable, and we are temporarily unable to accept payment by the following options. Planning Applications. You can now make payments or check your account balance using our 24 hour automated telephone payment line. 2 Hillman Street, Hackney, London, E8 1FB Monday to Friday 9am to 5pm. Many payment options are still available for major works and we are encouraging all residents to continue making these payments. We are currently unable to respond to some types of enquiries, provide some information and process some requests, including. This technology encrypts all the information involved in a transaction, for example your credit card details, vehicle registration number or Council Tax account number, so that it is unrecognisable and safe. Use the automated telephone service to make payments 24 hours a day, 7 days a week. Use the automated telephone service to make payments 24 hours a day, 7 days a week. Although we have only now been able to issue most annual bills for 2021/22, this is based on data held as at 26 July 2020. In addition payments for these bills can be made by phone using our 24/7 ATP (Automated Telephone Payments) Service 0300 4560520. We are sending out the new council tax bills for the year 2021/2022. Payments to some adult social care service users may not be paid. Just dial the local rate number 0345 2307 709. The council website said that residents "may experience difficulty" accessing its One Account and online payments systems. However, we still don’t have a fully working system available as a result of the serious cyberattack on the Council that occurred in October 2020. By PayM. Please use alternative methods wherever possible. If you don’t pay your council tax by direct debit, the following options are unaffected and are safe and secure to use: We are currently not able to accept certain forms of payment for repaying overpayments of housing benefit or council tax, including: If you need to repay overpaid housing benefit or council tax reduction, the following options are unaffected and are safe and secure to use: We are currently not able to accept certain forms of payment including: However, If all your payment options are unavailable and you are unable to make a payment as a result of this, you will not be penalised if you bring your account up to date as soon as the system becomes available. You can also call our automated telephone payment … To discuss your worries with a social worker, please phone Hackney Children and Families Services First Access Screening Team (FAST) on 020 8356 5500. The London Borough of Hackney is seeking to procure a fleet of 166 small vans up to 2 200 kg GVW with a mix of manual and automatic gearboxes on standard and long wheelbase variants. Telephone payments. We are currently unable to update voting preferences or respond to any electoral register query. Pay by debit / credit card or cash at the Hackney self-service payment centre. Non-urgent repairs may take longer than usual. The contract is for the provision of a mobile phone payment solution for Parking and Market Services in the London Borough of Hackney.

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